Insights

Read widely, write narrowly.

An operations agent that can read every system and write to any of them does not have an integration. It has a race between systems to be the last one…

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Three ways an ops agent fails. One of them happened to us.

None of the three is a model failure. Agent incidents in operations look like ordinary operations incidents — credentials, schedulers, retries — which is…

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The findings we can publish, and the ones we can't.

A live finding published is a map. So this post is the method, and the findings we are free to publish — which are the ones we raised against ourselves.

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Custom AI vs off-the-shelf AI: how to decide

The custom AI vs off-the-shelf AI question gets asked as build or buy, and the answer that holds up in operations is usually both.

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An AI readiness checklist for operations teams

An AI readiness checklist for businesses running an ERP and ecommerce: six things to have in order before the first automation ships.

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What an AI opportunity assessment covers

What an AI opportunity assessment covers, step by step: the inventory, the scoring, the document you get, and how to tell it from a pitch.

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